Have you ever felt anxiety and anger while dealing with support? Support across many verticals has become an afterthought and failed its primary mission. Finding a solution takes a long time, even when you get a hold of someone.
Knowing industry-wide stats around customer satisfaction rates, we at GoVeyance vowed to hone in on the “experience.” Clients can reach our support team with just one call or a simple click of a button.
Experience Matters
Since day one, our mission has been to reimagine conveyancing. The first step to achieving that was to assemble a support team composed of former conveyancers, notaries, and legal professionals who experienced the challenges and nuances of conveyancing firsthand. They know how hard the job can be and how important it is to solve problems immediately.
We are proud to say that our team at GoVeyance can provide immediate and informed assistance, whether it’s a complex legal question or a technical issue. With their expertise, we can resolve issues faster and enhance the overall user experience. Our resolution rate for support tickets is 99%, and our customer satisfaction score is 99%.
Continuous Improvement and Innovation
The best way to test whether we are on the right track is to listen to feedback from our clients. This ensures that we evolve according to their needs and helps us improve our product and service.
With the future in mind, we have recently introduced AI features like GoBot Chat, a chatbot with cutting-edge AI technology that provides precise, immediate responses to various conveyancing inquiries, ranging from simple procedural questions to complex specific issues. It can also connect users to an agent during work hours if they prefer talking to a real human.
Join Us in Reimagining Conveyancing
Our support team ensures your conveyancing practice runs smoothly, allowing you to focus on what you do best—providing outstanding service to your clients.
If you want evidence, have a read of what one of our clients had to say:
“Switching to GoVeyance was an easy experience. Their sales and customer success team have been there for us every step of the way. They care about our needs across all touchpoints – training, documents, and support. No matter what we needed, a person was ready to help us. This and the platform’s intuitive software positively impacted our productivity.” ~ Brigitte Goguen – Pacific Station Notaries
Ready to see how GoVeyance can transform your conveyancing practice? Click here and book a demo today.
Thanks,
From everyone at GoVeyance.
