As a former real estate paralegal with over 13 years of experience, I know all too well the pressures, shifting priorities, and endless deadlines that come with the territory. It often feels like a rollercoaster ride, with each day bringing new challenges and unexpected twists. However, my journey took an exciting turn when I decided to transition from a law firm to an account management role at a legacy conveyancing company, utilizing both my real estate and conveyancing expertise to help others save time and reduce stress.
What started as an account management position soon evolved into a leadership role, managing teams across Western Canada. In this position, I could put my values and knowledge into practice; teamwork, collaboration, empathy, and, most importantly, a customer-first philosophy.
When the opportunity arose to join GoVeyance, I knew it was the perfect fit. GoVeyance not only shared my values and ethics but intensified them. The company’s unwavering focus on the experience and customer centricity is second to none, and we have an incredible time embracing these principles together.
The company’s commitment to the “experience” is paramount and entails a comprehensive approach encompassing the product, user experience, sales, and customer support. In the past, I witnessed how other organizations lost sight of the importance of providing their customers with a seamless and supportive experience. The focus shifted solely to the bottom line, neglecting the very essence of what makes a business thrive — an experience that gets the job done, faster and easier, with people that truly care.
It’s a joy to be part of an organization that creates an environment where teamwork and customer centricity are not mere buzzwords, but the guiding principles that shape every action.
I am excited to continue this journey, where excellence and innovation blend harmoniously, creating a workplace that inspires us to better the lives of conveyancers every day.